Women Men Kids Accessories Pet Home & Coffee Gift Ideas New Arrivals Clearance Good Vibes Playmakers Festival My Account

Customer Service

How to Order

 

Telephone Orders

For the fastest possible service, Life is good® encourages you to order online, but we are happy to take your order over the phone. Call us toll free at 888-339-2987,Monday – Thursday 8:30 am - 7:00 pm, and Friday 8:30 am - 5:00 pm EST.

 

International Customers
At this time, we are unable to process orders from customers outside the United States and Canada, with the exception of the following Caribbean territories:
Anguilla, Antigua, Aruba, Barbados, Belize, Bermuda, Bonaire, Cayman Islands, Curacao, Dominican Republic, Grenada, Grenadines, Guadeloupe, Guyana, Haiti, Jamaica, Nevis, Saba, St. Barts, St. Kitts, St. Lucia, St. Martin (French and Dutch sides), St. Vincent, Suriname, The Bahamas, Tobago, Tortola, Trinidad, Turks & Caicos, USVI St. Thomas, Croix, Johns


If you are located in one of the territories listed above and would like to place an order, please call us at 888-339-2987.
  

Payment Options

 

Payment Processing and Options
Life is good accepts American Express, Visa, MasterCard and Discover credit cards. Sorry, we cannot accept cash, checks, or COD's.  Our Life is good shopping site is protected by SSL technology from Equifax, assuring you a safe and secure online transaction.

 

Billing Inquiries
Have a question on a charge from Lifeisgood.com?  Please call us toll free anytime for help at 888-339-2987. Please have the billing name and order number available.

 

How to use your Gift Certificate

To use your online gift certificate, select a gift and begin the ordering process. You will see an area for a gift certificate code during the checkout process. Simply enter your gift code and the remaining balance will be applied to your order. If your total order exceeds the gift certificate balance, you will be asked to enter your credit card information for the remaining balance. If your total order is less than the gift certificate balance, you will not be prompted for this information and your balance will be held for your next purchase. You can log in at anytime to check the balance of your gift certificate.

 
Still have questions on our gift certificates? View our FAQ's.
 

Setting up your account

Setting up an account is fast and easy. It allows you to view your order history, get the status of a current order and track your order. Setting up an account also allows you to store your billing and shipping address, ensuring that your information is accessed quickly for you on future orders, and can be easily changed if needed.

 
Just select my account to get started.

 
Forgot your password? Let us help.

 

Back-Ordered Merchandise 

 

All items shown on the web site are currently available. Some items may be missing sizes and this will be indicated when you choose the item. If a size is out of stock, you will not be able to select the sizes that are unavailable. At times, items sell very quickly and we may generate a back order. If this happens, you will be notified via email and you will be presented with a series of options. We will give you the date the item will be available and we will ask if you want to wait for the item. We can ship what is available and wait for the back-ordered item, we can issue a gift certificate for future use for that item, or we can issue back a credit to your credit card and close the back order. We will notify you within 48 hours of creating a back-ordered item.

 

Forgot your password

 

Simply click here to begin your lost password assistance online, or call Customer Care at 1-888-339-2987

 

Security Information

 

Life is good® is committed to the privacy of our customers. We do not share customer information or provide lists to any third party vendors or associates. All information is kept private between our customers and Life is good®. 

 


So that we may better serve what interests our customers, Life is good.com may send email notices periodically announcing new products, services or promotions. Our intention is to send emails about Life is good only to those who wish to receive them. Customers who join the mailing list will receive these emails. We provide clear instructions on how to unsubscribe with every email we send.

 


We may also use email to communicate with you regarding customer service issues such as your order receipt and tracking instructions or a possible back order. Recipients of our email gift certificates will receive an email of the gift certificate along with instruction on how to redeem it.


For your security and protection, Life is good.com does not store any credit card information. During the checkout process, your card number is passed through a secure portal where the card information is encrypted for protection. Upon completion of the transaction, the information no longer resides in the Lifeisgood.com database. However, we do store your first and last name, your email address and phone number, and your billing and shipping address.

 


We do not share any of your personal information with any outside third party affiliates or vendors of Life is good.
 

Need Help?

Contact Customer Service

PLEASE CONTACT US AT 1-888-339-2987
8:30 am - 7 pm EST Monday-Thursday
8:30 am - 5 pm EST Friday
9:00 am - 3 pm EST Saturday & Sunday

Did you lose your packing slip?

No Problem.

Please call customer service at 1-888-339-2987 and we’d be happy to send a new packing slip out to you.