Cookie Policy

Effective: 3.3.2023

Last updated: 2.29.2024

This cookie policy is for our Playmaker University Learning Management System. The LMS may use cookies. Cookies are text strings created by a web server and stored on the hard disk of your computer or any other device used by the user to have access to the Internet (smartphone, tablet) before being retransmitted to subsequent access of the user to the Internet. Cookies allow Us to collect information about user navigation on a website, for example to remind language preferences or the currency used for a purchase, and propose them to the next visit to facilitate the use of the website.

Cookie Duration

Session Cookies: These cookies are temporary and expire once you close your browser (or once your session ends).
Persistent cookies: This category encompasses all cookies that remain on your hard drive until you erase them or your browser does, depending on the cookie’s expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary.

Cookie Provenance

First-party cookies: These cookies are put on your device directly by the LMS.
Third-party cookies: These cookies are placed on your device, not by the LMS, but by a third party.

Purpose of Cookies

The cookies that may be used by the LMS are categorized as follows on the basis of their purpose

Technical cookies: Are those used for the sole purpose of carrying out the transmission of certain information or that are essential for you to browse the website and use its features, such as accessing secure areas of the website. The LMS may use the following types of technical cookies:
- Session Cookies: Contain information that is stored in a temporary memory location and then subsequently deleted after the session is completed or the web browser is closed.
- Security Cookies: used to authenticate users and prevent security risks.
- Preference cookies: Also known as “functionality cookies,” these are used to remember choices you have made in the past, like what language you prefer, what region you would like weather reports for, or what your user-name and password are so you can automatically log in. None of this information can be used to identify you.
- Statistics cookies: Also known as “performance cookies,” these cookies collect information about how you use the LMS, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and anonymized. The sole purpose of these cookies is to improve the LMS functions and user experience. This may include cookies from third-party.

Your Rights to Object and Refuse Cookies

When accessing the LMS, a banner that contains basic info about the use of cookies on the LMS is shown to you. If you close the banner or you continue browsing the LMS by accessing another section of the LMS, you consent to the use of mandatory cookies. A technical cookie is used to remember your consent to the cookies.

You may object to cookies being recorded on your hard disk by setting your browser to disable cookies. However, please note that after doing so, certain web pages may not perform as expected. Use the links below for more information on this process for each of the LMS’s supported browsers: Apple Safari, Google Chrome, Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, Opera, Android (Chrome), iPhone or iPad (Chrome), iPhone or iPad (Safari)

The features of the cookies used on the Playmaker University LMS powered by Docebo are described in the following table:

COOKIE NAME	TYPE	PROVENANCE	DURATION	MORE INFORMATION
YII_CSRF_TOKEN	Security	First Party	Session	Used to prevent cross site request forgery exploits
backend___*_saas	Session	First Party	Session	Used to identify AWS region
docebo_session	Session	First Party	Session	Used to track session related information
hydra_access_token	Session	First Party	Session	Used to get access to Hydra’s API services
remember_me	Session	First Party	Session	Use to implement the “Remember me” functionality
id_transaction	Session	First Party	Session	Use to maintain ecommerce transaction ID for payment gateways integrations(e.g. Zuora)
SimpleSAMLAuthToken	Session	First Party	Session	Used to handle SSO with SAML Identity Providers
mprtcid_*	Session	First Party	Session	Used to save course rating attempts by users
max_login_attempts_reached_expire_time	Session	First Party	Session	Used to track failed login attempts
failed_login_attempts	Session	First Party	Session	Used to track failed login attempts
reseller_cookie	Session	First Party	Session	Used to track login by resellers
dashlet_display_style_*	Session	First Party	Session	Used to save configuration for legacy (6.9) dashboard widgets
dashlet_display_style_*_public	Session	First Party	Session	Used to save configuration for the dashboard widgets of theme 6.9 (Public Catalog)
userManagementSelectedColumns	Session	First Party	Session	Used to save column configuration in legacy (6.9) user management
userman_selected_grid_columns	Session	First Party	Session	Used to store a custom selection of the selected columns
userman-fancytree-active	Session	First Party	Session	Used to save orgchart node configuration
userman-fancytree-expanded	Session	First Party	Session	Used to save the organization chart node configuration
userman-fancytree-focus	Session	First Party	Session	Used to save the organization chart node configuration
userman-tree-collapse	Session	First Party	Session	Used to save the organization chart node configuration
lorepocat-fancytree-active	Session	First Party	Session	Used to save the organization chart node configuration
lorepocat-fancytree-expanded	Session	First Party	Session	Used to save the organization chart node configuration
lorepocat-fancytree-focus	Session	First Party	Session	Used to save the organization chart node configuration
grid-filter-waiting-users-course-*	Session	First Party	Session	Used to store a custom selection of the selected columns
hash_route	Session	First Party	Session	Used to encode URLs for redirects handling
AWSALB	Session	Third party	Session	Generated by AWS to handle loading balancing
AWSALBCORS	Session	Third party	Session	Generated by AWS to handle loading balancing. It has an explicit SameSite attribute set because of changes made from Chrome 80 and upwards
d-eu-c-ecs	Session	First Party	Session	Tracks the AWS region and is used internally by Devops Team for diagnostics
cookie_privacy_policy	Session	First Party	Session	Used to hide the Privacy Policy banner when the user has accepted it
improvement_areas_profiling_reminder	Preferences	First Party	Session	Used to toggle the dialog box about the My Areas of Interest channel activation
can-open-improvements-area-dialogs	Preferences	First Party	Session	Used to toggle the skill profiling dialog box of Docebo Discover
e-signature-configuration-prompt	Preferences	First Party	Persistent	Used to toggle dialog box of E-Signature OTP activation
SAML_login_counter	Session	First Party	Session	Used to count SAML Login. Used to count the failed login attempts from the same browser in the last 10 seconds. If the counter reaches 5 then the cookie “SAML_login_disabled” is created to block the redirects to IdP.
SAML_login_disabled	Session	First Party	Session	Used to break loops when there is a wrong configuration of SAML in place. The system, at 5 failed logins within 10 seconds, no longer tries to redirect. The cookie is set when the “SAML_login_counter” reaches 5, disabling the redirects to IdP
SimpleSAMLSessionID	Session	First Party	Session	Stores SAMLSessionId
{appname}.Language	Session	First Party	Session	Used by theme 6.9 to set and restore the platform language
blocksPosition	Session	First Party	Session	Used by theme 6.9 to store the items’ order when manually repositioning dashboard list items
intercom-session-jeycegl2	Session	Third party	Session	Use to implement the real time chat functionality for contacting the support/sales team for LMS administrators.
_pendo_accountId.*	Statistics	Third party	Persistent	Unique platform account identifier used by Pendo to provide statistical data aggregation for the purpose of analyzing the platform usage and improving its design
_pendo_meta.*	Statistics	Third party	Persistent	Anonymized statistical cookie used by Pendo to provide statistical data aggregation for the purpose of analyzing platform usage and improving its design
_pendo_visitorId.*	Statistics	Third party	Persistent	Anonymized statistical cookie used by Pendo to provide statistical data aggregation for the purpose of analyzing platform usage and improving its design
*an_slug	Session	Third party	Session	Used to enable the sending and receiving of NPS Survey through AskNicely from within the LMS platform. Stores a random identifier for the survey. Deleted when the user answers the survey. The start of the cookie name is the email address without any special characters.
*an_reload	Session	Third party	Session	Stores the time to next try displaying the survey. Deleted when the user answers the survey. The start of the cookie name is the email address without any special characters
mktg_user	Session	Third party	Session	Used to track LMS Administrator session related information for Docebo Connect only
_workato_app_session	Session	Third party	Session	Used to track LMS Administrator session related information for Docebo Connect only
session_id	Session	Third party	Session	Used to track LMS Administrator session related information for Docebo Connect only
PHPSESSID	Session	First Party	Session	Used to track session related information for Docebo DLI iframe
FSRV	Session	First Party	Session	Used to identify server in cluster for Docebo DLI iframe
isBenchmarkEnabled	Preferences	First Party	Persistent	Used to save preference to hide or display benchmark for Docebo DLI iframe
dontAskForTimezoneUpdate	Preferences	First Party	Persistent	The cookie is used to store the "Don't ask me again" information to avoid showing the "Prompt users to change their timezone" modal again if the "Don't ask me again" button has been clicked.
timezone_update_dialog_snooze	Preferences	First Party	Persistent	The cookie is used to delay the appearance of the modal of at least 12 hours after the user has clicked on REMIND ME LATER, and have it reappearing at the next page refresh or login after the 12 hours are expired
MOBILE_REQUEST	Session	First Party	Session	The cookie is used to store if the logout request was made by a device mobile or not